Politique de remboursement

IAE offers a 14 day return policy from once the buyer has received their order. If the return exceeds the 14 day period we may not be able to issue a full refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to attach the order number, failure to include the order number may lead to a longer refund period.

To start a return, you can contact us at shop@iae.co.uk. Please note that returns will need to be sent to the following address at the buyers expense: IAE Marketing Department

                                                  Mossfield Road

                                                  Longton

                                                  Stoke-on-Trent

                                                  ST3 5BW
 


You can always contact us for any return question at shop@iae.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@iae.co.uk